Frequently Asked Questions
CAN I USE A DIFFERENT FABRIC?
Yes, we primarily work with Japanese Silk and Crepe fabrics. If you'd like to use another fabric, feel free to contact us through Instagram DM or email at crewel.ae@gmail.com.
CAN I CUSTOMIZE MY OWN FABRIC?
Certainly! We accept customer fabrics for customization and embroidery. Contact us through Instagram DM or email for more details.
DO YOU SHIP WORLDWIDE?
Yes! We use DHL for international orders. Once your order is processed and payment is authorized, the item(s) will be shipped to you.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Each order takes 4-6 weeks to complete. Delivery within the UAE takes 2-7 business days, and up to 10 business days for GCC and International orders.
READY TO WEAR PIECES
Ready to wear pieces will be delivered in 2-7 business days, and up to 10 business days for GCC and International destinations. Sizing down ready-to-wear pieces requires additional time.
DO YOU TAILOR BASED ON CUSTOMIZED SIZE?
Absolutely! We offer tailoring options and custom sizing; simply include your preferences in the additional notes when placing your order.
CAN I RETURN OR EXCHANGE MY PRODUCT?
As each piece is made to order, we do not accept cancellations, refunds, or exchanges. However, if any issues arise upon receiving your order, contact us at crewel.ae@gmail.com, and we'll do our best to assist you.
HAVE AN URGENT ORDER?
For urgent orders, message us on Instagram, and we'll do our best to assist you promptly.